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LATE CANCELLATION & NO SHOW POLICY
It makes us cringe to get serious but as a small local business late cancellations and no shows really do have an impact on us!
The Skin & Wellbeing Clinic is a popular little clinic and your late cancellation or no show means that we lose money on the limited appointment slot that could have otherwise been given to someone else. So, if you are unable to make your appointment for any reason, please do give us a minimum of 48 hours notice so that we have the time to book another client in.
A £30 deposit is required to secure your appointment. This helps us reduce missed appointments and ensures we can dedicate the appropriate time to each client. If you decide not to proceed with treatment following your consultation, your deposit will be refunded in full. Alternatively, your deposit can be deducted from the cost of your treatment, with any remaining balance payable in-clinic. We kindly request at least 48 hours’ notice if you need to cancel or reschedule your appointment. The Skin and Wellbeing Clinic reserves the right to withhold some or all of your deposit if an appointment is cancelled or rescheduled with less than 48 hours’ notice, or if you fail to attend, subject to applicable consumer rights.
What happens if I miss my appointments?
We’re trying to keep things light-hearted of course, but we do mean it when we say that if you let us down regularly, we will be unable to allow you to book appointments with us. Don’t worry though, you can redeem yourself by paying for the appointments you missed (costs incurred by us only), and we’ll wipe the slate clean and pick up where we left off.
How can all this drama be avoided?
If you have booked a consultation or a treatment with us, just keep in touch and give us plenty of notice if you are unable to make it. We fully understand that life throws us all a curve ball from time to time, and we will be fully sympathetic towards legitimate reasons for non-attendance. We’ll try our best to do our part too by sending you reminders ahead of your appointment time.